CUSTOMER FEEDBACK

Service Standards - Comments & Complaints

The Italy Visa Application Centre aims to offer a fair and professional service to all our customers. We welcome feedback that helps us to focus on where we need to improve.

 If you have received particularly good service from us, or if you have any complaints or comments or are concerned about the standard of service you received, please let us know. We will investigate all complaints fully and will send you a reply kindly do provide us a reference number in case you have received one.

You can send us your comments/complaints by:

- Either speaking to Visa Service Centre Supervisor or

- E-mailing to feedback.itru@vfshelpline.com